May 21, 2019
Maintaining the trust of our customers and providing an exceptional customer experience are LiveAction’s top priorities. We believe in respecting the personal privacy of our customers and simply doing what is right.
Overview and Statement Regarding GDPR
Information You Share With Us
If you communicate directly with LiveAction, LiveAction may collect and store personally identifying information that you share with us, including, but not limited to, your name, a home, business, or other address, billing address, phone number, and email address, as well as other information that may be needed to provide a service or information you requested. You may have provided or provide such information (i) through forms you fill out on our website or through your correspondence with us, (ii) if you have requested support from us, (iii) through our blogs, webinars or social media channels or (iv) if you are participating in a survey, contest or other promotional event we may offer from time to time.
LiveAction may use your information to respond to your concerns and inquiries. The information you provide to LiveAction’s third party partners will also enable such partners to let us know that you have contacted them. Such communication information may be used to distribute information back to you about LiveAction. Our web site contains links to other web sites, but LiveAction does not share your personal information with those web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of such third party partners you communicate with.
Information We Collect From You
As you navigate through and interact with our website, or use our Products, we may use common data collection technologies to collect certain statistical or aggregate non-personal information. In particular, our Products may report telemetry data back to us. Such information may include data about your network, including traffic data, location data, logs, and other communication data, devices, internet connection, browser type, internet service provider and operating system. We process and analyze this information in order to build, run and continue to improve our Products and in order to better understand our customers’ needs and to provide you with the best experience possible when you visit our website and use our Products. The information we collect through these tracking tools is statistical in nature, but may be aggregated with personal information in order to help us to deliver a more personalized website and Product, including by enabling us to estimate our audience size and use patterns, store information about your preferences to allow us to customize our website in accordance with your individual interests, speed up your searches and to recognize you when you return to our website. The Product provides you with the opportunity to opt out of the reporting of telemetry or other data back to us. Please contact us if you wish to opt out. Note, that some functionality may be limited if you decide to opt out of the reporting of telemetry data.
The processes we use for automated data collection may include:
Web beacons also known as pixel tags are electronic images, contained on a website that permit us to count users who have visited those pages and for other related website statistics. Web beacons are not used to access your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website.
We also collect some non-personally identifiable information (ourselves or using third party services) using web analytic tools. We use third-party services that use tracking technologies to capture aggregate usage and volume statistics about online activities over time and across our and third party websites and other online services.
Third Party Advertising Technologies
In addition, we may use third party vendors such as Google or others to perform display advertising or remarketing services on our website. These services collect and use data which can help us tailor advertising that we think may be of interest to you, based on your use of our website and/or Products. Third-party vendors may use or place cookies and web beacons on your web browsers to collect non-personal information about your activities on our Website and to provide you with targeted ads. The information they collect may also be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control these tracking technologies of third parties or how such third parties may use them.
As always, we respect your privacy and do not collect any personally identifiable information through the use of Google or any other third party services. Any information collected is used only for remarketing purposes and will not be used by third-party marketing vendors for any other purpose. To opt out of Remarketing and Advertising, click here. To find out more about how Google uses any data it collects please visit here.
Interest-Based Advertising and IP Targeting: We may work with data providers to serve advertising to you through display media or other methods. These providers may use personal information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. This information may be linked to online identifiers or IP addresses assigned to you and to demographic or interest-based data, in order to target you with relevant advertising, including information about our products or services. You may opt-out of third-party advertisement networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). If you have any questions regarding this practice by NAI members and DAA members, and how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites at http://www.aboutads.info and http://www.networkadvertising.org or contact the third-party provider directly.
Please note this does not opt you out of being served any advertising. You will continue to receive generic ads.
How We Use Your Information
If you are using our Product, we may from time to time send you certain communications such as service announcements or administrative messages. Such communications are part of the functionality of our Product. You can therefore not opt-out of receiving such Product communications.
Information sharing and disclosure
LiveAction reserves the right to disclose your personally identifiable information if required to do so by law, court order or legal process, including to respond to any government or regulatory request or in the good-faith belief that such action is reasonably necessary to (a) comply with legal process, (b) respond to any claims against LiveAction, or (c) to protect the rights, property or personal safety of LiveAction, its employees, its customers or the public – this includes exchanging information with companies and organizations for the purposes of fraud detection and credit risk reduction.
Minors under 13
LiveAction does not intend to collect information from individuals who identify themselves as under thirteen (13) years of age. No one under the age of 13 may provide any personal information to or on the website or our Products. LiveAction does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information. LiveAction will not knowingly disclose personally identifiable information of children under thirteen to any third party. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Choices About How We Use and Disclose Your Information
We are excited about our Products and would like to tell you about updates and new features from time to time. In case you prefer not to receive such information from us or from third party partners we work with, we strive to give you choices regarding whether or not you are contacted with direct marketing or market research information from us. If you have provided personally identifiable information to LiveAction, we will provide you with an opportunity to limit promotional email communications from LiveAction or authorized partners of LiveAction by “opting-out” of receiving direct marketing or market research information. When applicable, we will provide you with the opportunity to “opt-in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.
Upon request, LiveAction will confirm to you whether it stores any personal data about you and what that data is. You may also send us an email to email@example.com to request access to, correct or delete any personal information you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or regulatory requirement, cause the information to be incorrect or impose an undue hardship on us due to technical requirements. If you request that we delete your account, we will do so within a reasonable time. We may, however, be required to retain some personal information in accordance with legal or regulatory requirements.
We have implemented industry-standard safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any personal information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or in our Product, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Your California Privacy Rights. California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. To make such a request, please send an e-mail to firstname.lastname@example.org.
Questions or suggestions
If you have questions or concerns about how we collect, use or disclose personal information, please email us at email@example.com. Corporate address: LiveAction 3500 West Bayshore Road, Palo Alto, CA 94303, USA.